Service designer, user researcher, and design strategist.
Hi there,
Nice to meet you.
As a mixed methods researcher and service designer, I am driven by the human experience people have with products and services.
I thrive in complex product ecosystems and don’t shy away from ambiguity. I enjoy working at various altitudes and across silos, to ensure continuity of experience decisions.
My strength lies in engaging and influencing stakeholders, fostering collaborative partnerships, and effectively facilitating teams to deliver products and services that exceed customer expectations.
Find out what it’s like to work with me.
Throughout my 15+ year career, I've worked on both B2B and B2C digital transformation programs, orchestrating service improvements to better serve customers and employees. Below are a few samples.
Please reach out to view full case studies.
Uncovering service breakdowns for a mental health tech company.
Helping an insurance company improve their agent relationships
Orchestrating service delivery for a mortgage company
Streamlining the intranet experience for IBM employees
Integrating the pre and post-purchase experience
Elevating the market presence for a nutritionist consultant
Identifying service opportunities for a real-estate company
Redefining the way a 100 year old insurance company originates policies
Redefining the relationship people have with their data
Identifying consumer pain points for a consumer electronics company
Exploring the future of well-being
Volunteering
Recognition
2018
What to expect as a new UX graduate (General Assembly)
Panel speaker
2008
AGDA (Australian Graphic Design Association)
Student finalist
© Jenifer Bulcock Research & design strategy.
Last updated: January, 2022 in New York City